11 February 2019, the EU Commission published its Annual Working Document
2019 on the implementation of the single
European emergency number 112. This particular date, known as ‘European 112
Day’, is used annually by policy makers, public administrations and the media to
raise citizen awareness of the emergency number. The date was not chosen
randomly but rather because it is day 11 of month 2, which forms the emergency number.
report covers the period from 1 July 2017 to 30 June 2018. Compared to the
previous year, the total number of 112 calls across Europe rose by 5%; calls to
other emergency numbers dropped by 2.5%. The number of 112 calls made as a
percentage of all emergency calls now stands at 48%.
of caller location has improved since Malta and Slovenia began using Advanced
Mobile Location (AML). AML is also used in Belgium, Estonia, Finland, Ireland,
Lithuania and the United Kingdom. The EU Commission is providing financial
support for the system to be introduced in Denmark, Germany, France, Croatia,
Portugal, Sweden and Hungary. This brings the total number of participating
countries to fifteen.
proportion of emergency calls made from mobile phones increased by 3% to 73%
during the reporting period. The EU Commission’s intention to establish the European Electronic Communications Code is seen as a
means of further increasing this percentage.
European Electronic Communications Code
EU Commission presented the code as part of its proposal for Directive (EU)
2018/1972, with the intention of modernising the
directives already issued in 2002. Its aim is to establish a common regulatory framework
for electronic communications networks, electronic communication services,
associated facilities and services, and certain aspects of terminal equipment.
Directive sets out the responsibilities of national regulatory authorities and
other competent authorities, as well as a set of procedures to ensure the
consistent application of the regulatory framework throughout the EU. Of the
many provisions, many of which are
technical, there are only a few that can be singled out as relevant to the
emergency number 112 proposals.
accordance with Union law harmonising accessibility requirements for products
and services, Member States are being asked to implement specific measures to
ensure that emergency services, including the single European emergency number
112, are accessible to end-users with disabilities, especially deaf,
hearing-impaired, speech-impaired and deaf-blind end-users. This could include
the provision of special terminal devices for end-users with disabilities if
other communication channels are not suitable for them.
is important to raise awareness of the single European emergency number 112 in
order to improve the level of protection and security of citizens travelling in
the European Union. To do this, citizens should be made aware that the single
European emergency number 112 can be used anywhere in the Union as a single
emergency number. It is particularly important that this information be
provided in international bus terminals, train stations, ports or airports, as
well as in telephone directories, end-user material and billing material.
is primarily a responsibility of the Member States, but the Commission will
continue to support and supplement Member State initiatives to raise awareness
of the single European emergency number 112 and regularly assess public
awareness of this emergency number.
citizen in one Member State cannot contact emergency services from another
Member State because the emergency services in his or her Member State may not
have contact details of the emergency services in other Member States.
Therefore, a Union-wide secure database of numbers should be set up for one or
more lead emergency services in each country.
that end, the Body of European Regulators for Electronic Communications (BEREC)
should maintain a database with E.164 telephone numbers for Member State
emergency services, unless some other organisation maintains such a database,
so that the emergency services of one Member State can be contacted by the emergency
services of another Member State. (E.164: ‘The international public
telecommunications numbering plan’ of the International Telecommunication
The BEREC Office in Riga (Latvia) is an EU agency that ensures EU legislation is applied
consistently, so that the EU has a functioning single market for electronic