
Digitisation of public services in Europe
Germany has some catching up to do
IF – 10/2023
2021, the European Commission has presented
goals and targets for a digital transformation of Europe until 2030 (see News August 2022). The
main goal is the Europe-wide expansion of the digital infrastructure. The
European Commission set out in its programme several digital principles, a so-called
digital compass to support the targeted implementation of the
digital goals and a reporting obligation to monitor progress. The creation of a
single digital market is to be advanced by the programme and more clarity in
data protection is to be created.
Status quo of the digital path
Digital infrastructure is to be greatly
expanded in companies and in public administration over the next few years. On
27 September, a
Digital infrastructure is to be greatly
expanded in companies and in public administration over the next few years. On
27 September, a report on
the current state of the European Commission's Digital Decade for enacting the
digital transformation was published. The first
progress report looks at how quickly the European Union (EU) is making progress
towards the 2030 digital goals and where Member States still need to improve.
The analysed focus areas of the report aim at digital skills, digital
infrastructure, digitisation of businesses, use of artificial intelligence (AI)
and digitisation of public services. Significant gaps exist in the provision of
digital public services. This is a challenge because, according to the European
Commission's Digital Decade, all administrative services are to be provided 100
per cent online by 2030. Citizens should be able to apply for services online
and even have access to their personal electronic patient file.
was published. The first
progress report looks at how quickly the European Union (EU) is making progress
towards the 2030 digital goals and where Member States still need to improve.
The analysed focus areas of the report aim at digital skills, digital
infrastructure, digitisation of businesses, use of artificial intelligence (AI)
and digitisation of public services. Significant gaps exist in the provision of
digital public services. This is a challenge because, according to the European
Commission's Digital Decade, all administrative services are to be provided 100
per cent online by 2030. Citizens should be able to apply for services online
and even have access to their personal electronic patient file.
Public services from offline to online
The European Commission has launched several
initiatives in recent years with the aim of steadily simplifying the exchange
of information between citizens and public administrations and the procedures
for people and businesses. By 2030, 80 per cent of citizens and businesses
should be able to prove their own identity online throughout the EU in order to
use the administrative procedures made available digitally by the authorities.
The legal framework is provided by the European Commission's proposed European
Digital Identity (EUiD). This is a personal,
European digital wallet in which various public administration documents such
as social security certificates or electronic prescriptions can be stored via a
mobile phone app.
Sluggish implementation in Germany
The report points out the need for progress in
digitisation in Germany, in particular. The digitisation of public services is
neither a short-term nor a quickly implemented project, but a long-term process
that requires several allies. The European Union, the Member States and the
relevant partners must all be brought on board to facilitate implementation. In
Germany, although access and accessibility to public services are possible, few
administrative services are digitalised in comparison to other European
countries. In its report, the European Commission points to a lack of widespread
availability of services and a lack of success so far in a pilot project on
electronic identity use cases.
Looking back, the European Commission has
invested a great deal in the development and expansion of digitisation during
the current legislative period. This will certainly not change in the next
legislative period. However, the Member States have to implement it and the
grace period for the less digitised Member States will extend until 2030.