The EU Commission’s Directorate General
(DG) CONNECT has published its 200-page report ‘eGoverment
Benchmark 2018’. The DG has also created a special
webpage with an overview, graphics and summaries. The report was prepared
on behalf of the European Commission by the consultancy companies Capgemini, Sogeti
and IDC in conjunction with the Politecnico di Milano University.
The study looked at various life events in
which citizens want or need to use services provided by national authorities in
order to investigate whether and how they can be carried out electronically. These
were: moving, finding a job, starting a business and studying. Several
benchmarks were used for each of these, including the issue of cross-border
For companies, the life event ‘regular
business operations’ was used. The services investigated included transferring social
contributions as well as reporting employee illness to the authorised
administration and requesting compensation for wages for the ill employee.
Again, the study first looked at each individual country and then subsequently used
the cross-border benchmark.
Other sub-indicators included online
availability, in particular access via mobile devices; transparency of
administrative procedures; secure identification of users by means of
electronic identification (eID); and the authentic transmission of documents or
files between parties.
In Germany, the preferred eID is the German
identity card, which was introduced some years ago. It can provide the same
proof of identity on the Internet as it does as a visual document outside of
the Internet. Users can identify themselves clearly and authentically to third
parties (public or private). Since 2017, all identity cards have been provided
with the eID function switched on as standard, and not deactivated, if the
owner is 16 years or older at the time of application (Act
on Identity Cards and Electronic Identification, Section 10).
the countries to receive the ‘best’ score in the benchmarking were: Malta,
Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia,
Portugal, Denmark and Norway. Countries with a below-average score for
eGovernment services were: Belgium, Italy, the Czech Republic, Cyprus and